By default, when feedback is submitted through Saber it can be one of 4 categories: Question, Problem, Suggestion or Other.
You can choose which of these categories is available for selection, and in which order they are displayed in your website’s Feedback Categories section in the Saber control panel:
By default, all categories are
active, meaning they will be available for selection when giving feedback through Saber. If you’d like to stop any categories being available for use, simply click its Deactivate Button. You can also re-activate categories at any time.
You can move a category up and down the list by clicking the corresponding up/down arrow in the Sort column. The new sort order will automatically be shown when giving feedback.
Subscribers to the Corporate Plan can also create custom feedback categories, as well as edit and delete existing ones.
To create a new feedback category, click the Add New Category button at the top right of the categories page, which will take you to the new category form:
colour fields are required, you can also optionally add name translations.
Subscribers to the Corporate plan will also have an edit button next to the deactivate button when viewing the list of feedback categories. This button will allows you to modify the name, icon, colour, and translations of both the default categories, as well as any custom one’s you have created.
Subscribers to the Corporate plan have the option of deleting categories. A Delete button will appear next to the Activate button for any deactivated categories.