Saber Feedback Documentation

Feedback Form Settings

When creating or editing a form in Saber, you can give it a name and description, as well as set up Email Notification for new feedback.

You can also deactivate the form by unchecking the active checkbox. Deactivated forms cannot receive feedback, and will not count towards your account’s active form limit.

Display Name

A forms display name will be used to generate the labels for the Opt in, Net Promoter Score and Rating fields.

Eg: Your form’s name should be something descriptive like “Saber Website Production”, however, you wouldn’t want the Net Promoter Score field to ask “How likely are you to recommend Saber Website Production to a friend or colleague?”.

The solution is to set your form’s display name to just “Saber”, which will result in the the Net Promotion Score field’s label being “How likely are you to recommend Saber to a friend or colleague?”.

By default, the display name will be the same as the form’s name.

Hidden Elements

Using the hidden elements you can specify any elements on your form that you’d like to automatically be hidden in screenshots. You can use commas to separate different selectors.

Eg:

.home input[name="super_secret_pin"],img#logo

You can also add the class saber-screenshot-hidden to any elements in your page to hide them in screenshots.

Default Language

This allows you to choose the default language of the feedback form. This will also control the default language of the “Feedback” label on the feedback button, unless you have specified a custom feedback button label - see Feedback Button Settings for more details.

Email Notification

Website Settings

To be notified by email when ever a new feedback report is submitted, check the Receive Email Notification checkbox on your form’s edit page, then fill in the Notify Email Address and Notify Email Subject fields:

Notify Email Address

Required

Enter the email address where you’d like to receive feedback reports. You can specify multiple email addresses by separating them with a comma, eg: “one@email.com,two@email.com,three@email.com”

Notify Email Subject

Required

Enter the subject you’d like feedback report notification emails to have. If the subject line contains {{summary}}, this will be replaced with a summary of the feedback reports description. See Feedback Summary for more details.

Deleting a Form

In order to delete a feedback form, you first need to uncheck the form’s Active checkbox. This will then reveal a delete button below.

Please Note: Deleting a form will also permanently delete all of it’s feedback and screenshots. Deleting a feedback form cannot be undone.