BugMuncher Documentation

Zendesk Integration

Zendesk Integration allows BugMuncher to create a Zendesk ticket for each feedback report.

Zendesk Integration

Zendesk Integration allows BugMuncher to create a Zendesk ticket for each feedback report. To integrate BugMuncher with Zendesk you need the following information:

Subdomain

Required

This is the first part of your Zendesk URL, eg: if you log in at http://bugmuncher.zendesk.com then your subdomain is bugmuncher

Email

Required

Enter the email address you use to log in to Zendesk.

Access Token

Required

You can find your access token by logging into your Zendesk account, and clicking the Gear Icon Gear Icon at the bottom left of the screen.

This will expand the settings menu on the left of the page, where you need click the API from under the CHANNELS heading. Then make sure the Token Access checkbox is checked, and copy the API token.

Subject

Required

This allows you to define the subject of tickets submitted through BugMuncher. If the subject contains {{summary}}, this will be replaced with a summary of the feedback reports description. See Feedback Summary for more details.

Tags

Optional

In this field you can define any tags you’d like to be applied to tickets submitted though BugMuncher. You can define more then one tag by separating them with commas, eg: “Tag One, Tag Two”.

The Feedback category name will also be added as a tag, and many users choose to add a ‘BugMuncher’ tag, so they can differentiate between tickets created through BugMuncher, and those created directly on Zendesk.

Test Settings

All integrations include a test button, which allow you to check the options you’ve specified are working correctly. Clicking the Test Settings button will send a sample feedback report using the data from the form to your Zendesk account.

Clicking test settings does not save the integration, you will still need to click the Save once you are happy with settings.